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STORE POLICY

CUSTOMER CARE

LOKALTID IS A TEXTILE STUDIO WITH THE AIM TO CREATE UNIQUE LIGHT EXPERIENCE AT YOUR HOME. WITH THE LOVE FOR SUSTAINABILITY WE WORK WITH NATURAL MATERIALS AND DEADSTOCK. ON THE WEBSITE WE HAVE PRODUCTS IN THE AVERAGE SIZES OF CURTAINS, BUT WE WOULD LOVE TO COLLABORATE WITH YOU ON ANY SIZE AND PRINT. IN CASE OF A MORE CUSTOMISED OR SPECIAL REQUIREMENT PLEASE CONTACT US ON: LOKALTIDSTUDIO@GMAIL.COM. ALL THE PRODUCTS ARE HAND MANUFACTURED IN DENMARK, THEREFORE SMALL IMPERFECTIONS/DIFFERENCES IN SHAPE, SIZE AND COLOUR CAN HAPPEN AND ARE PART OF THE CHARM OF A HANDMADE PRODUCT.


PRIVACY&SAFETY

WE RESPECT YOUR PRIVACY AND TAKE THE PROTECTION OF YOUR PERSONAL INFORMATION VERY SERIOUSLY. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO UNDERSTAND HOW WE COLLECT, USE AND PROTECT YOUR INFORMATION.
 
COLLECTION OF PERSONAL INFORMATION:
WE ONLY COLLECT PERSONAL INFORMATION THAT YOU VOLUNTARILY PROVIDE TO US WHEN YOU MAKE PURCHASES OR COMMUNICATE WITH US THROUGH OUR WEBSITE OR OTHER CHANNELS. THIS INFORMATION MAY INCLUDE YOUR NAME, EMAIL ADDRESS, DELIVERY ADDRESS AND TELEPHONE NUMBER. WE ONLY COLLECT THE INFORMATION NECESSARY TO DELIVER OUR PRODUCTS AND PROVIDE THE BEST POSSIBLE SERVICE TO YOU AS A CUSTOMER.
 
USE OF PERSONAL INFORMATION/WE USE YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

  • TO PROCESS AND DELIVER YOUR ORDERS

  • TO CONTACT YOU REGARDING YOUR ORDERS OR INQUIRIES


PROTECTION OF PERSONAL INFORMATION:
WE TAKE ALL REASONABLE PRECAUTIONS TO PROTECT YOUR PERSONAL INFORMATION FROM UNAUTHORIZED ACCESS, ALTERATION OR LOSS. WE USE SECURE TECHNOLOGIES AND PROCEDURES TO PROTECT YOUR INFORMATION. WE DO NOT DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES WITHOUT YOUR CONSENT, UNLESS IT IS NECESSARY TO FULFILL YOUR ORDERS OR IN ACCORDANCE WITH APPLICABLE LAW.

COOKIES:
WE USE COOKIES ON OUR WEBSITE TO IMPROVE YOUR USER EXPERIENCE AND COLLECT STATISTICAL INFORMATION ABOUT VISITORS. THESE COOKIES ARE SMALL TEXT FILES THAT ARE STORED ON YOUR DEVICE AND RECOGNIZED BY OUR SYSTEM. YOU CAN CHANGE THE SETTINGS FOR COOKIES IN YOUR BROWSER AT ANY TIME AND CHOOSE TO ACCEPT OR REJECT COOKIES.

STORAGE OF INFORMATION:
WE RETAIN YOUR PERSONAL INFORMATION FOR AS LONG AS IS NECESSARY TO FULFILL THE PURPOSES FOR WHICH IT WAS COLLECTED, UNLESS WE ARE REQUIRED TO RETAIN IT LONGER UNDER APPLICABLE LAW.

YOUR RIGHTS:
YOU HAVE THE RIGHT TO REQUEST ACCESS, CORRECTION OR DELETION OF YOUR PERSONAL INFORMATION, AS WELL AS TO WITHDRAW YOUR CONSENT OR OBJECT TO THE PROCESSING OF YOUR INFORMATION. PLEASE CONTACT US IF YOU WISH TO PURSUE YOUR RIGHTS OR HAVE ANY QUESTIONS ABOUT OUR PRIVACY POLICY.

WE RESERVE THE RIGHT TO UPDATE AND CHANGE OUR PRIVACY POLICY FROM TIME TO TIME. WE RECOMMEND THAT YOU REGULARLY VISIT OUR WEBSITE FOR UPDATES ON ANY CHANGES.

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING OUR CUSTOMER AND PRIVACY POLICY, PLEASE FEEL FREE TO CONTACT US. WE ARE DEDICATED TO PROTECTING YOUR PERSONAL INFORMATION AND ENSURING THAT YOU HAVE A SAFE AND POSITIVE EXPERIENCE AS OUR CUSTOMER.
 

Payment Methods

PAYMENT

- CREDIT/DEBIT CARDS

- OFFLINE PAYMENT

LOKALTID STUDIO ACCEPTS ONLINE PAYMENTS WITH THE FOLLOWING PAYMENT METHODS: VISA/DANKORT, VISA, MASTERCARD, AND VISA ELECTRON. WHEN PAYING WITH VISA ELECTRON AND MASTERCARD DEBIT, WHICH ARE DEBIT CARDS, THE PAYMENT WILL BE RESERVED ON YOUR ACCOUNT IN ACCORDANCE WITH THE TERMS OF YOUR CARD, UNTIL THE PAYMENT IS WITHDRAWN OR REJECTED.

PRICING:

THE PRICES ON OUR WEBSITE ARE STATED IN DANISH KRONER (DKK). LOKALTID STUDIO USES A SECURE PAYMENT SERVER THAT ENCRYPTS ALL INFORMATION WITH SSL PROTOCOL. THIS ENSURES THAT YOUR DATA IS PROTECTED AND CANNOT BE READ BY UNAUTHORIZED THIRD PARTIES.

RIGHT OF WITHDRAWAL:

THERE IS A 14-DAY RIGHT OF WITHDRAWAL AND A 2-YEAR RIGHT OF COMPLAINT ACCORDING TO THE APPLICABLE SALES LAW ON ALL PURCHASED GOODS. YOUR WITHDRAWAL PERIOD STARTS WHEN YOU RECEIVE THE ITEM. THE CANCELLATION DEADLINE IS MET IF THE ITEM IS RETURNED WITHIN 14 DAYS OF RECEIPT. IF YOU REFUSE TO RECEIVE YOUR ITEM UPON DELIVERY, WE RESERVE THE RIGHT TO CHARGE A FEE FOR ANY EXPENSES WE MAY INCUR WHEN RETURNING THE ITEM.

IN CASE OF DISCREPANCIES WITH OUR STOCK OR PRICE ERRORS AND WE UNEXPECTEDLY CANNOT DELIVER YOUR ORDER, YOU WILL BE CONTACTED BY PHONE OR EMAIL. WE RESERVE THE RIGHT TO CANCEL YOUR ORDER IN CASE THE STOCK OR PRICE WAS INCORRECT AT THE TIME OF ORDERING.

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